In November of 2013 I attended the Telsig Forum in Auckland. I was struck by a keynote presentation by Lynley Stone of Information Workshop. Lynley spoke about the nature and impact of change, emphasising the difference between what we can and cannot control, and how important it is to act on that which is within our control. Change is normal and unsettling but we can do things to lessen its impact on us personally. Lynley encouraged us to look for opportunities to gain experience and training, perform our jobs well and think of ways to do them better in order to prepare well for inevitable change.
What I gained most was not so much the message but the way it was delivered. I wish I could have bottled Lynley’s presentation and taken it back with me to my workplace. Her message was strong and clear but told with kindness and empathy. I encourage my team to embrace change and to actively seek opportunities to develop, but I realised I could do this in a more supportive way after attending Lynley’s talk.